Expert Knowledge Base

Delivering accurate information about your product or service to the end user calls for painstaking preparation of user manuals and literature supplanted by a Call center office to answer the queries. Until athena ambled along, there was no short cut to this expensive process. With the advent of our Logical progression engine, the whole process can be effectively streamlined with greater emphasis on user friendliness.

Athena uses your existing volume of information about your product or service and delivers precise relevant information on-the-fly to the end user. In case it can not find the query from the supplied data, it uses Natural Language processing to decipher the possible implication of the query and retrieves the appropriate reply.

Expert Knowledge Base:

Use of Athena to deliver information based on user inputs can have other potential applications as well. Our beta version was subjected to some extensive testing from our associate medical fraternity for veracity of the information presented. They felt that such Natural Language Selection Engine could assist knowledge dissemination and offer possibilities of an expert knowledge base for patients and medical fraternities.

As the input need not involve technical jargon to deliver extensive information on the chosen topic, people with little knowledge about the subject can ask 'intelligent' information on a host of topics associated with the theme and expect to be fed with lucid content - with no fear of ridicule, irritation or expense associated with an expert on the subject to answer potential queries.

A case study on a Financial services call center showed that most of their queries were procedural inquiries as opposed to specific account enquiries. A call center providing customer relations management equipped with Athena could help call-center employees sieve through the knowledge base and hunt relevant information quickly. In fact, the deployment of Athena in their website will reduce the queries reaching their call centers in the first place as a visitor could find a relevant and authentic answer obviating human assistance.

Implication on Search Engines: If we deploy the Athena for public access, it would seem logical that search engines would evince interest in indexing the content of this website. The search engines 'crawlers would not notice that the pages delivered to them - are not the physically existing static HTML pages, but dynamically created on-the-fly HTML pages.

They would be happy to see consistently, thousands of information-rich content pages available on the chosen topic. This would result in this site figuring in their index with all those pages - propelling the site to the top of the search result pages for the given topic. As Athena uses a template driven HTML page delivery, search engine optimization is built from the ground-up for the site using Athena.

Any long time Search engine optimizations specialist will tell you that, other things being equal, content is the king in the eyes of search engines. It becomes a natural corollary that a website using Athena will show up as a site with thousands of pages specifically written and optimized - targeting individually all the keywords related to the theme. The beta version of Athena deployed has over 50,000 hyperlinks at a conservative estimate implying that it has 50,000 unique pages targeting each of the keyword. By its sheer size, Athena will become one of the key authoritative sites for the chosen theme.

Any change in the overall look and feel of the site can be implemented with minimum effort for all those potentially thousands of pages. HTML coding, HTML compliance testing and cross-browser compatibility issues are automated because of the way the engine handles the delivery of the pages.