Expert Knowledge Base

Delivering accurate information about your product or service to the end user calls for painstaking preparation of user manuals and literature supplanted by a Call center office to answer the queries. Until athena ambled along, there was no short cut to this expensive process. With the advent of our Logical progression engine, the whole process can be effectively streamlined with greater emphasis on user friendliness.

Athena uses your existing volume of information about your product or service and delivers precise relevant information to the end user. In case it can not find the query from the supplied data, it uses Natural Language processing to decipher the possible implication of the query and retrieves the appropriate reply.

Expert Knowledge Base:

Use of Athena to deliver information based on user inputs can have other potential applications as well. Our beta version was subjected to some extensive testing from our associate medical fraternity for veracity of the information presented. They felt that such Natural Language Selection Engine could assist knowledge dissemination and offer possibilities of an expert knowledge base for patients and medical fraternities.

As the input need not involve technical jargon to deliver extensive information on the chosen topic, people with little knowledge about the subject can ask 'intelligent' information on a host of topics associated with the theme and expect to be fed with lucid content - with no fear of ridicule, irritation or expense associated with an expert on the subject to answer potential queries.

A case study on a Financial services call center showed that most of their queries were procedural inquiries as opposed to specific account enquiries. A call center providing customer relations management equipped with Athena could help call-center employees sieve through the knowledge base and hunt relevant information quickly. In fact, the deployment of Athena in their website will reduce the queries reaching their call centers in the first place as a visitor could find a relevant and authentic answer obviating human assistance.